FAQ
1. General Information
Welcome to our Frequently Asked Questions section.
Here, you’ll find answers to the most common questions about our clinic, services, appointments, and patient care.
If you can’t find what you’re looking for, feel free to contact our reception team for assistance.
San Medica Caracal is a multidisciplinary medical clinic offering specialized consultations, diagnostics, and minor surgical procedures. Our specialties include cardiology, ENT, gynecology, urology, orthopedics, general surgery, and more. Click here to view more!
We are located at Str. Vasile Alecsandri Nr. 1, Caracal, Olt County.
You can easily reach us by car. Parking is available near the clinic.
Our clinic is open Monday to Friday, from 08:00 AM to 06:00 PM.
We are open on Saturdays for certain specialties. Please check availability in advance. We are closed on Sundays.
Yes, San Medica collaborates with CAS for surgery. Please ask at the reception to confirm if your consultation is covered.
You can reach us by phone at 0249 517 557 or 0249 513 634, or by using the contact form on our website.
2. Appointments and Consultations
Learn how to schedule, change, or cancel appointments at San Medica.
You can book an appointment by phone, in person at the reception, or online through our website
Yes, we recommend scheduling an appointment to avoid waiting times.
Yes, please contact us at least 24 hours before your scheduled time to reschedule or cancel.
If you are more than 15 minutes late, your appointment may need to be rescheduled depending on availability.
Yes, you can book for a family member or another person, but please provide their full name and contact details.
We do our best to accommodate urgent cases depending on the doctor’s availability.
3. Payment and Insurance
Information about payment methods, invoices, and insurance coverage.
We accept cash, credit/debit cards, and bank transfers.
Yes, some consultations are covered by CAS if you have a valid referral and active health insurance.
Yes, invoices and receipts are provided for all payments.
If you cancel your appointment in advance, you will not be charged. Refunds for prepaid services are handled according to our internal policy.
4. Privacy and Data Protection
Learn how we protect your personal and medical information.
All patient records are securely stored according to GDPR and Romanian data protection laws.
Yes, you can submit a written request to have your personal data removed, as permitted by law.
Only authorized medical staff involved in your care have access to your records.